Store Policy

Shipping Options & Delivery Costs

We offer free in-store pickup or standard shipping anywhere in South Africa for R80.00.

Order Processing Time

We take great pride in processing and packing your order for safe shipping. We kindly ask for patience as we do our best to get your order to you in a timeous manner. Orders can take between 1-2 days to be processed and shipped. 

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

We are currently unable to fulfill international orders and only ship locally.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges 

If you are not entirely satisfied with your purchase, we're here to help.  Please read our return & refund policy for detailed information about our processes.

Returns 

You have 7 days to log a return of an item from the date you received it, we will arrange collection free of charge.  To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit depending on your card issuer's policies. Alternatively, we can provide you with a voucher.

Contact Us

If you have any questions on how to return your item to us, contact us